Privacy & Data Protection
Privacy Policy
How we collect, use, and protect your personal and health information.
1. Introduction
Liyana Healthcare ("Liyana", "we", "our", or "us") is committed to protecting the privacy of patients, website visitors, partners, and employees. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following categories of information:
- Personal identifiers — name, email address, phone number, and postal address.
- Health information — clinical details you share when booking appointments or using our care services.
- Technical data — IP address, browser type, device information, and pages visited.
- Communications — messages you send us through forms, email, or chat.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our healthcare services.
- Schedule appointments and coordinate care.
- Respond to enquiries and provide customer support.
- Send important service updates and, with consent, newsletters.
- Comply with legal and regulatory obligations.
4. How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to health information is restricted to authorized personnel only.
5. Sharing Your Information
We do not sell your personal information. We may share data with trusted service providers who assist us in operating our services, or where required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@liyanahealthcare.com.
